Frequently Asked Reservation Questions

What is balayage color?
This is a great hand painting technique that allows for a more natural highlight experience. Balayage may not be right for everyone depending on your desired look.
What is your refund policy?

Not in love at first glance, we will happily have you come back for a service in less than 14 days to adjust your results.

Changed your mind in an entirely different direction? No worries, we will work with you to create a new look that has you feeling great!

Can I upgrade to a different service?

We will do our best to offer you what you desire. The more notice we can get, the better we can provide you the ultimate experience if your service requires more time than what was planned for.

What if I can't get a reservation with my artist for a few weeks and I need to get it?
We recommend giving us a call to help aid and see if our team member can adjust their schedule to come in early or stay late. Now, it isn’t always a gaurentee, but we will do our best help assist you. We highly suggest prebooking your next appointment to help you secure your ideal time with your favorite artists!
Will I still get reward points if I book online?
Soon you will!  We are still working on our online booking to launch an amazing booking option to our guests.

What Our Guests Are Saying

Don’t just take it from us, let our customers do the talking!

I tried Lili based on a friend’s recommendation. I liked that they had an area just for nails – much quieter than the salon area. And the woman who did my fingers and toes was wonderful. I recommend and will book with them again. Sasha W., Yelp

This salon is absolutely amazing. Everyone I’ve had help me is great from the receptionists, to the hair stylists. Hayley is the greatest ….. extremly talented and such a joy! Megan D., Google

I enjoyed my experience a lot. I got a superb hair color and some very good advice about my hair. I would recommend Lili’s to everyone! Sandra B., Facebook

I love Lili Salon Spa! I’ve been seeing Kelli for haircuts for over a year now and could not be happier. She always brings such joy to my day and is an excellent artist in her hair styling technique. I also see Marie for hair coloring and she is very kind and cares about finding out exactly what her clients want in color. I’ve had a massage with Carrie, brow waxes and manicures with a few different people and everyone is wonderful! I’ll never go anywhere else so long as I live in the cities! Kayla B., Google

I especially like the friendly service from the reception/concierge staff-both on the phone and in person. Also, Lili has excellent spa and salon services. I have never been disappointed. Kevyn R., Facebook

I had such an excellent experience! Orville did such an awesome job! Will definitely be back! Karly B., Yelp

Don't Be Shy

If we didn’t answer all of your questions, feel free to drop us a line anytime.