To reschedule or cancel your reservation, please call us directly at 952-224-3300.
We ask our guests to provide us with a 48 hour notice for cancellations. This way, our professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.
We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee.
We reserve the right to require a non-refundable prepayment of future services booked in the event that 3 no-shows or less than 24-hour cancellations occur within a 6 month period.
This payment will be used towards your appointment scheduled. This payment is only able to be credited towards the booked appointment and is non-transferrable. Prepayments may continue for up to 12 months from the first missed appointment.
We always want you to be 100% satisfied with your services and products.
If you are not 100% satisfied with your service, we ask that you contact us within 7 days of your appointment to schedule an adjustment service. Any issues reported longer than 7 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.
Product purchased will be given store credit if opened and minimally used. Product returns must be done within 30 days of purchase.
Personal Items Policy
Your personal items are important to us. We are not responsible for any lost or damaged items or clothing within our establishment. Please consider your belongings you bring or are wearing for visits to the salon.