Policies
Cancellation Policy - EFFECTIVE 6/1/2022
To reschedule or cancel your reservation, please call us directly at 952-224-3300.
Cancellation Policy:
All appointments must be canceled 24 hours before the scheduled appointment. Appointments that are canceled less than 24 hours before the scheduled appointment or no-showed may be subject to a 50% charge of scheduled services. Appointments that have violated the cancellation policy and are charged 50% at the end of the scheduled service business day.
Late Appointment Policy:
Guests that arrive 15 minutes after the scheduled start time may have an altered appointment experience including rescheduling the appointment determined by the service provider based on the scheduled service. These appointments may be subject to pay for the fully scheduled service due to the time reserved for that appointment.
Appointment Booking Policy:
All appointments booked online will be required to have a credit card on file to secure the appointment. All appointments booked by phone that are considered new guests will be required to have a credit card on file. All existing guests prior to June 1, 2022, will not be required to book by phone with a credit card unless they have violated the cancellation policy.
If an appointment is canceled less than 24 hours before the scheduled time, or no-showed by an existing Lili Salon Spa or Tonic Barber client, a credit card will be required to reserve all future appointments.
Guarantee Policy
We always want you to be 100% satisfied with your services and products.
If you are not 100% satisfied with your service, we ask that you contact us within 7 days of your appointment to schedule an adjustment service. Any issues reported longer than 7 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.
Product purchased will be given store credit if opened and minimally used. Product returns must be done within 30 days of purchase.
Personal Items Policy
Your personal items are important to us. We are not responsible for any lost or damaged items or clothing within our establishment. Please consider your belongings you bring or are wearing for visits to the salon.